7.1.1 Conduct and behaviour
Before you are able to manage others you must be able to manage yourself. You cannot ask people to be disciplined and behave in a responsible way if you are not able to do so yourself. You will therefore need to set an example for others to follow as the people working for you must respect you.
To gain their respect you will need to have a good standard of behaviour, one which others will look up to. It will be you who sets the standard of conduct for those who are working with you.
When dealing with people you must be self controlled in that you must be able to detach yourself and look at situations impassionately and not fly into a rage. Another quality that you will need is to be fair and consistent so that the people working for you will know where they stand.
7.1.2 Dealing with problems
One of the things that you will need to be able to do is deal with problems. Problems tend to fall into a number of categories.
The way that a problem is approached is to:
Having analysed the problem you will need to come up with possible solutions, this will require you to generate ideas. It is often better to enlist the help of other people who may be able to contribute ideas either from having a different perspective or from their experience. It is worth knowing however the following:
Section 7.1.3 below details some of the techniques that can be used in reaching a decision.
Once possible solutions have been identified you will need to produce an action plan to deal with the matter. This will:
When dealing with problems it is always a good idea to have a contingency plan as things rarely go according to plan.
7.1.3 Decision Making
In order to solve a problem you must be able to make decisions as it is inevitable that you will have to decide on a course of action. The Procedure for reaching a decision and ensuring that it is the right one is set out below:
Decision Making Process
Make the Decision
Communicate your decision
Decision Making Processes
A number of techniques can be used to assist in the decision making process, these are listed below.
Brainstorming is the term used for the process of gathering a list of ideas contributed by members of a group.
SWOT is an acronym for Strengths, Weaknesses, Opportunities, Threats. It provides a framework for reviewing strategy, position and direction.
The examination of the situation to determine what can go wrong and what needs to be done to reduce the risk of things going wrong.
Flow Charts (Process Charts)
Looks at the forces either driving or restraining situations
Taking different viewpoints
These can show:
Shows the options in visual form
7.1.4 Time Management
As a manager in construction one of the most precious commodities we have is Time. Projects must run to time or financial penalties will in incurred. Failure to control the time aspects will also mean that the project will become disorganised or require a lot of managing, consequently it must be managed in order to make the most of the time available. This will have been looked at in Units 1 and 2 related to planning and control but in order to manage the time for the project you must be able to manage yourself and get the most of the time you have in organising and running a job. In order to do that we need to understand the main factors relating to time and the problems that can occur if we do not consider these.
Penalties of being a bad time manager
Problems with time
Techniques for Improving Time Management
‘To Do’ List
One way of organising our self and the planning what needs to be done is to produce a ‘To Do’ list as shown below.
Organise the Office or Desk Space
Organising the office and desk can also help as it enables you to find documents and have a system for dealing with things, you should consider:
Dealing with Interruptions
It is essential that you are able to delegate work as this will enable you to concentrate on other tasks and make the most of your time. Delegation will be looked at in 7.2 ‘Managing Others’.
You have now completed this section of Unit 7. You may now move on to the next Section by clicking on the ‘L4-7.2 Managing Others’ link below.
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